Support
We read every message and reply as soon as we can, usually within one to two business days.
Frequently asked questions
How do I delete my account?
In the app: Settings → Delete account. All your posts, comments, chats and files are permanently deleted. More: account deletion page.
I forgot my password
On the sign-in screen tap Forgot password? and enter your account email: we’ll send a reset link. No email? Check your spam folder.
I lost access to two-step verification
Use one of the backup codes (Backup codes) that you saved during setup. If you don’t have them, write to support@hopecore.link from your account email.
How do I report a post or a person?
Tap Report next to a post, comment, sound, message or on a profile. You can also Block. More: Community Guidelines.
My post was removed. Was that a mistake?
Some checks are automated and can be wrong. Write to support@hopecore.link with your username and a description of the post and we’ll review the decision.
How do I change the theme or language?
Settings → Theme or Language. By default the app follows your phone’s theme and language. Purchased themes come back with Restore purchases.
Report a bug or suggest an idea
Write to support@hopecore.link with your phone model, OS version and what happened. A screenshot helps a lot.
Reporting a post
The fastest way is in the app: the Report button. If you opened a post on the website, write to us and include its link.
Your data and safety
- Privacy Policy
- Terms of Service
- Community Guidelines
- Report a security vulnerability to security@hopecore.link.